17 experts advise on what’s to come this year. Spoiler: Data factors big.
The Innovate Conference for the Advancement of Business Travel offered business travel executives the opportunity to articulate priorities and recommendations.
Sabre Corp. is testing chatbot technology with
two travel agencies, Travel Solutions International USA and Casto Travel, to
handle simple client service and support requests such as flight reservation
changes. Travelers will access the chatbot, powered by Microsoft Bot Framework
and Microsoft Cognitive Services, through Facebook Messenger, and it will pass any
requests it cannot handle to a live travel agent. Sabre plans to use the trial
to gather data on how often travelers use the chatbot and when they need to
divert to a live agent.
TravelBank, which aims to corral travel spend among small businesses in order to gain supplier...
Deem is building out its Work Fource platform with a Facebook Messenger chatbot and integrations with...
Innfinity Software Systems intends to redevelop the back end of its Innfinite online booking tool...