BTN's annual answer book for business travel managers everywhere. Added this year: travel risk management
Sabre Corp. is testing chatbot technology with
two travel agencies, Travel Solutions International USA and Casto Travel, to
handle simple client service and support requests such as flight reservation
changes. Travelers will access the chatbot, powered by Microsoft Bot Framework
and Microsoft Cognitive Services, through Facebook Messenger, and it will pass any
requests it cannot handle to a live travel agent. Sabre plans to use the trial
to gather data on how often travelers use the chatbot and when they need to
divert to a live agent.
At The BTN Group's recent Innovate conference, the Innovator of the Year, so named by our expert...
A variety of travel software companies scored spots on Deloitte's 2017 list of the fastest 500 growing...
In the industry quest to capture off-channel bookings, itinerary management software company Traxo has...