TRX announced a traveler notification feature for its mid-office Correx solution. The system now can be configured to notify travelers when booking data is missing so they can add the necessary information themselves, thereby "eliminating the need for an agent to contact the traveler and make changes," according to the company. Alluding to time spent by agents to finish gathering information, which can lead to higher agency costs and customer service charges, TRX president and CEO David Cathcart noted that "agencies can spend on average $20 to get in touch with travelers to correct information."
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