Enterprise Rent-A-Car topped the J.D. Power and Associates 2012 North America rental car survey, - Business Travel News

Share this page

Business Travel Supplier Directory

Text size: A A A

NewsLog
RSS

November 08, 2012 - 08:25 AM ET

Enterprise Rent-A-Car topped the J.D. Power and Associates 2012 North America rental car survey, based on 12,100 evaluations from business and leisure travelers. Overall satisfaction among rental customers rose for a third consecutive year, averaging 769 on J.D. Power's 1,000-point scale, up from 758 in 2011. Behind Enterprise Rent-A-Car (804), Enterprise-owned brands National (788) and Alamo (773) rounded out the top three. Hertz (771) placed above the average, while Avis (766), Budget (753), Dollar (738) and last year's first-place finisher Ace Rent A Car (736) were rated below. Advantage (711), Payless (708) and Fox Rent A Car (669) fell to the bottom. Fielded between October 2011 and August 2012, J.D. Power's survey asked travelers who recently had rented a car at an airport location to rate their experience in six weighted categories: cost, pick-up process, return process, vehicles, shuttle services and reservations.

This page is protected by Copyright laws. Do Not Copy. Purchase Reprint

Leave your comment:

Comments

blog comments powered by Disqus
Related NewsLog
Amtrak on Tuesday reported a federally funded operating loss of $227 million for the 2014 fiscal year ending Sept. 30,... read more »
Delta Air Lines this week entered into a definitive agreement with Airbus to buy 50 widebody aircraft during the next several years,... read more »
Virgin Atlantic as of Friday will require a $40 fee for advance seat reservations on all long-haul flights besides Tokyo routes,... read more »
The number of international air passengers flying in premium classes in September increased 2.3 percent year over year,... read more »
South Korea's transport ministry has ordered a 45-day suspension of Asiana Airlines flights into San Francisco... read more »
Virgin America's initial public offering of 13.3 million shares on Friday began trading on the Nasdaq Global Select Market.... read more »
Alaska Airlines in October was the most punctual major U.S. airline, with an on-time arrival rate of 88.9 percent,... read more »
Air Canada and Air China developed a revenue-sharing joint-venture agreement, which they expect to have fully in place by the end of 2015.... read more »
American Airlines fully will align fare codes with US Airways on Jan. 17, but the changes will not affect contracted corporate discounts,... read more »
Privately held Enterprise Holdings reported $17.8 billion in revenue for its fiscal year ending July 31,... read more »
American Airlines will merge US Airways Dividend Miles into its AAdvantage frequent-flyer program in the second quarter of 2015,... read more »