Enterprise Rent-A-Car topped the J.D. Power and Associates 2012 North America rental car survey, - Business Travel News

Share this page

Business Travel Supplier Directory

Text size: A A A

NewsLog
RSS

November 08, 2012 - 08:25 AM ET

Enterprise Rent-A-Car topped the J.D. Power and Associates 2012 North America rental car survey, based on 12,100 evaluations from business and leisure travelers. Overall satisfaction among rental customers rose for a third consecutive year, averaging 769 on J.D. Power's 1,000-point scale, up from 758 in 2011. Behind Enterprise Rent-A-Car (804), Enterprise-owned brands National (788) and Alamo (773) rounded out the top three. Hertz (771) placed above the average, while Avis (766), Budget (753), Dollar (738) and last year's first-place finisher Ace Rent A Car (736) were rated below. Advantage (711), Payless (708) and Fox Rent A Car (669) fell to the bottom. Fielded between October 2011 and August 2012, J.D. Power's survey asked travelers who recently had rented a car at an airport location to rate their experience in six weighted categories: cost, pick-up process, return process, vehicles, shuttle services and reservations.

This page is protected by Copyright laws. Do Not Copy. Purchase Reprint

Leave your comment:

Comments

blog comments powered by Disqus
Related NewsLog
Southwest Airlines in August will begin nonstop service between Dallas Love Field and eight new destinations,... read more »
Delta Air Lines plans to increase Wi-Fi speed and coverage... read more »
Southwest Airlines expects "minimal impact" in the coming days as the U.S. Federal Aviation Administration conducts overdue maintenance checks... read more »
Alaska Airlines in January was the most punctual major U.S. airline, with an on-time arrival rate of 85.2 percent,... read more »
Expansion of passport control kiosks and mobile passport technology are among the priorities listed as means to improve the arrivals process... read more »
Delta Air Lines increased its second checked-bag fee for European point-of-sale transatlantic travel,... read more »
Tarmac delays of three hours or more at U.S. airports reached a record low in 2014,... read more »
Japan Airlines is decreasing fuel surcharges for tickets issued on or after April 1,... read more »
Total global air travel demand increased 5.9 percent year over year in 2014,... read more »
The average ticket price paid in 2014 by the one million registered users of United Kingdom-based corporate rail booking platform Evolvi declined marginally year over year from £59.03 to £58.73.... read more »
American Airlines has applied for a codeshare agreement with Korean Air for AA's flights between Dallas and Seoul.... read more »