BTN's annual answer book for business travel managers.
Hyatt Hotels Corp. has notified its customers of a payment
card breach that occurred at a number of its hotels between March 18 and July
The breach, Hyatt wrote in a letter on Thursday, impacts
card numbers manually entered or swiped at the front desks of certain hotels.
hotel company breaches, point-of-sale systems at gift shops, spas and
restaurants were the main targets. On its website, Hyatt names 41 affected hotels
across 13 countries.
This is the second major payment card breach reported by
Hyatt in two years. The company disclosed the previous one in late December
2015. It affected guest cards used at 250 hotels across about 50 countries.
That same year saw other major hoteliers impacted by payment card breaches and
malware attacks, including Hilton, Starwood Hotels & Resorts, Trump Hotels
and White Lodging Hotel Service Corp. This year, InterContinental Hotels Group reported
that a previously disclosed 2016 was worse than first thought; it potentially
compromised payment card information at more than 1,100 IHG hotels. In May,
Sabre disclosed a massive breach of its hotel reservations system.
The information gleaned in the most recent Hyatt attack included
cardholder names, card numbers, security codes and expiration dates. The Hyatt
letter, signed by global president of operations Chuck Floyd and forwarded to BTN,
said no other guest information held on the company's IT systems was
compromised. "As a result of measures we have taken to prevent this from
happening in the future, guests can feel confident using payment cards at Hyatt
hotels worldwide," the letter stated.
While the rash of breaches in 2016 and earlier
prove breaches are not new, recent hacks of massive institutions—including
Equifax, Yahoo, Deloitte and the SEC—are putting new pressure on corporate
governing bodies and federal legislatures to improve security and to enact
harsher penalties for failure to protect customer data. In July, the
California-based Wilshire Law Firm filed a proposed class-action lawsuit in a
federal district court against Sabre Corp. for the eight-month-long data breach
of its Synxis Central Reservation System. Neither the firm nor Sabre have provided
updates on the suit.
AccorHotels has appointed Chris Cahill and Jean-Jacques Morin as deputy CEOs. Cahill—who has until now...
Business transient bookings for both the third and fourth quarter of 2018 are proving a bright spot...
The U.S. hotel industry posted year-over-year growth in both average daily rate and occupancy in...