Welcome to the online Travel Management Handbook, from Business Travel News.We have taken BTN's classic primer for creating a managed travel program into a wiki format that invites users to edit pages using only a Web browser. You may create an account and submit edits which are reviewed by BTN's editorial staff. The most frequent contributors are recognized in our 'Top Contributors' section and in our social media outlets.
BTN's Handbook is a living document. As a visitor, especially if you are new to the profession, we hope that you benefit from its guidance. As an industry participant, we hope that you choose to give back by helping us keep it vibrant. Thanks for visiting. ~ Jay Campbell, The BTN Group Editorial Director
A word from our sponsors: Dear Colleague,
It’s an exciting time to be in the T&E industry. Travel managers are providing so much value to their organizations— especially with mounting pressure to defy industry trends and cut costs, and still ensure that every line of business has a positive impact on the top line.
BMO Financial Group is working alongside our clients’ travel managers, and is pleased to partner with Business Travel News in sponsoring the Business Travel Buyer’s Handbook—uncovering game-changing developments in business travel strategy and technology that are revolutionizing the way that we work and deliver value.
Technology has done a lot to revolutionize how business travel is managed. From online booking tools to automated expense management solutions, most organizations today rely heavily on electronic information to streamline the user’s experience. With the right information, delivered in a timely and complete fashion, travel managers can make better decisions with greater flexibility and responsiveness.
As a market leader in commercial cards and electronic payments and the franchise owner of Diners Club Corporate Cards—the industry’s premier T&E card—BMO Financial Group understands just how critical it is for travel managers to gain this visibility and control over business travel spend throughout the enterprise.
We hope you find the ideas within this Handbook helpful as you shape your business travel policies and strategy.
Best Regards,
Terry Wellesley
Dear Travel Partner,
InterContinental Hotels Group (IHG®) is proud to sponsor the Business Travel Buyer’s Handbook, a great resource for corporate travel managers. As corporate travel continues to change, this annual collection of best practices keeps all of us aware of current developments and their impact on corporate travel management.
We recognize the evolving needs corporations have for a variety of hotel types. In addition to traditional hotels, many companies are finding a need for hotels that are more “home-like” for their travelers staying for longer periods of time.
Whether these travelers are on the road for long-term project assignments, conducting training or temporarily relocating, we know their needs are different from those who are visiting for just a few days. Being away from home for a long time can be stressful, and that’s why we place a priority on ensuring they feel comfortable and at ease.
IHG is committed to serving these travelers with two extended stay brands: Staybridge Suites® and Candlewood Suites®, each designed to fulfill the needs of this specific segment of business travel.
Staybridge Suites hotels provide the upscale, comfortable residential environment with the space and occasions for social interaction that travelers appreciate, along with all the services and amenities they need to be productive.
Candlewood Suites hotels provide independent travelers with a home-like setting in the mid-price range, offering a flexible and affordable alternative to short-term housing.
Enjoy this special issue, full of useful advice and best practices for managing corporate travel. We invite you and your travelers to stay with us at one of our nearly 500 Staybridge Suites and Candlewood Suites hotels.
Best wishes,
Robert Radomski, Vice President
Global Brand Management — Extended Stay
