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Profiles In Travel Management: Banking On Balance From Alternative Carriers ...
Entrants Seek To Threaten Air Canada Monopoly
January 18, 2012 - 09:40 AM ET
Canada's WestJet now accepts UATP cards "to offer more options for corporate travelers," according to UATP president and CEO Ralph Kaiser.
New York - JetBlue Airways on Wednesday opened its new international arrivals hall extension at John F. Kennedy International Airport's Terminal 5 here. While JetBlue's international service from New York primarily includes such leisure markets as the Caribbean and Mexico, airline president Robin Hayes said the expansion provides expedited services that would be yet another tool for JetBlue to build on its budding corporate market share. During a preview event for the terminal expansion earlier this month, Hayes, who in February will become CEO, spoke to Business Travel News senior editor Michael B. Baker about the carrier's corporate business growth and its technology initiatives in progress.
Business travelers today are in the midst of one of the great evolutions of travel service delivery. Suppliers have taken advantage of travelers' near-unanimous adoption of mobile technology to deliver products and services—mobile boarding passes, complete mobile itineraries—that even a decade ago would have been hard for those travelers to imagine. And there's more to come, with services like expanded location-based offers and the ability to unlock a hotel room door with a phone in the works.
IHG Owners Association president Eva Ferguson—who has been with the association for 30 years, including nine in her current leadership role—spoke recently with Business Travel News senior editor Michael B. Baker about some of the most recent initiatives facing owners that affect both the look and design of hotels, as well as how owners manage their business mixes.
BCD Travel this month appointed 10-year company vet Craig Bailey to serve as president of its North America operations (encompassing the United States and Canada), overseeing "client management, contracts, budgets and relationships with all other regions," according to the travel management company. His role was created in conjunction with promotions for Mike Janssen (now global COO) and John Snyder (now CEO). Bailey most recently had been BCD Travel's senior vice president of the North America Central region and TBiz. He spoke recently with BTN executive editor David Jonas about account management, technology and the TBiz integration. Excerpts follow.
Los Angeles - Accor Hotels senior vice president of global sales Carlo Olejniczak in late July discussed with BTN editor-in-chief Chris Davis the implications of the global hotel company's move to a Salesforce customer relationship management system, the state of corporate negotiations, business travel and meetings demand and Accor's distribution strategy.
"We are building our own expense tool," Steven
Mandelbaum said during a recent phone conversation. "It won't be oriented
around expense reports but around line items." And so it is, yet another ambitious, perhaps audacious,
project for The Advisory Board Co. vice president of business solutions and BTN's 2014 Travel Manager of the Year.
Business travelers today are in the midst of one of the great evolutions of...