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Profiles In Travel Management: Banking On Balance From Alternative Carriers ...
Entrants Seek To Threaten Air Canada Monopoly
Neeleman's Brazilian Airline, Azul, Requests Permission For U.S. Launch
January 18, 2012 - 09:40 AM ET
Canada's WestJet now accepts UATP cards "to offer more options for corporate travelers," according to UATP president and CEO Ralph Kaiser.
“Sunday night is when it will break loose.” That's when Sykes Enterprises business travelers try to
check in using virtual cards en masse. “We’ll get a call from someone stuck in
the lobby because [the hotel] won’t accept the virtual payment,” said Sykes Enterprises
director of global finance and travel services Alan Mazzola. It turns out the very same features that lend virtual cards their lauded security also can cause havoc at the check-in counter, where hotel systems and staff may not know how to process them.
One might assume that Gary Kessler, president
and CEO of ground transportation network Carey International, is not a fan
of Uber and its fellow on-demand transportation apps. Kessler, however, says
the industry owes a bit of gratitude to such disruptors. As travel buyers confront
the apps' policy and security ramifications, he says, they also want to
discuss ground transportation and duty of care. At the same time, suppliers
like Carey have reevaluated their own services and tech.
Since Southwest launched flights from Atlanta
three years ago, the low-cost carrier has expanded and solidified its position
there, not to mention across the United States. Its rise provides travel buyers
a bit more negotiating power in their dealings with major carriers, and that’s
a boon especially for small and midmarket buyers, for whom the sharing economy
also has the potential to make a big bottom-line impact. Meetings, too, take up
a good amount of room in the brains of those charged with keeping travel
expenses on a leash. Four midmarket buyers hashed it all out.
Airlines are micromanaging capacity and negotiated hotel rates often aren’t available to travelers. And yet, hotel companies showed surprising improvement in loading rates into global distribution systems by the first quarter. Fidelity Investments vice president of global travel services Patty Snodgrass, Willis Americas travel manager Alex Wright, Becton Dickinson global category manager Jodi Woods and NetApp director of global travel services Kathy Rust talked about their latest negotiations.
Regional network OneJet is using smaller, twin-engine jets to connect markets that offer corporate demand but few nonstop options. Over a month in, it connects Indianapolis, Milwaukee and Pittsburgh. OneJet president and CEO Matt Maguire walked BTN transportation editor Michael B. Baker through the business model that will fill the hole left behind by major airlines’ hub consolidation.
One of the trailblazers of global travel
management and the architect of the follow-the-sun concept of having one
agency, one global distribution system, one online booking tool and one credit
card, with operations consolidated through international service centers, Bob Feltre recently retired as head of
travel procurement for General Electric. Feltre, who worked for GE for 36 years
and spent more than 20 of those driving multinational travel management
efficiency, spoke with BTN editorial director David Meyer.
With corporate travel demand flying high, strong
supplier markets and a comparatively...