Seeking Control, FCm Takes Key Parts Of Its Data Solution In House - Business Travel News

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Seeking Control, FCm Takes Key Parts Of Its Data Solution In House

November 21, 2012 - 08:10 AM ET

By Jay Campbell

FCm Travel Solutions is in the midst of converting all its customers to a new data reporting warehouse and interfaces created by about ten company programmers with help from external providers.

The travel management company is maintaining its relationship with Cornerstone Information Systems, provider of the iBank reporting solution, but only as a data collector, said chief information officer and global technology leader John Morhous. Cornerstone collects information from multiple global distribution systems and back offices in use worldwide by FCm, the corporate travel arm of Australia's Flight Centre.

"We're trying to own our own data and be able to do more with it," said Morhous in an interview on the new ClientBank system, which the company announced Oct. 31. "For example, if we want a consolidated report that ties in frequent flyer numbers into passenger name records to look at why people aren't using a preferred supplier, we'd have to in iBank find a way to get data into the actual PNR, whereas internally we can integrate the data sources behind the scenes."

According to the company, the new interfaces offer "dynamic reporting, industry benchmarking, client-configurable scorecards, dashboards, map-based reporting and integrated traveler tracking," among other features.

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