Share this page
BTN named its annual list
of Best Practitioners in July. Along with our Travel Manager of the Year, these
four individuals elevated the practice of travel management. Their best
practices and innovation initiatives have changed the course of travel
management for their organizations and portend travel management trends for
others. BTN sat with Travel Manager of the Year, Eric Bailey, who is
Microsoft global travel and venue group lead, as well as Cisco Systems director
of global travel Susan Lichtenstein, Fore founder and Bill & Melinda Gates
Foundation senior manager of global travel Pam Massey, BP global travel
services procurement manager Lisa Stanford and T-Mobile travel, expense and
card senior manager Robert Jacobsen.
Air France-KLM U.S. vice president of sales Astrid Hennekam
spoke to BTN transportation editor Michael B. Baker about the carriers'
partnership with Delta Air Lines, fleet improvements and network growth.
U.S. Bank is putting its money where its
technology is thriving. The bank has made a two-year, multimillion-dollar
investment to upgrade its Access Online commercial card management system and
mobile app. It also restructured earlier this year, switching from a
product-specific operations model to a customer-specific one. Mary Miklethun, head
of commercial card product and marketing for large market and public sector,
those changes, tech investments and her newest responsibilities. An edited
Strategic meetings management has been on the
corporate radar for well over...